Official website
Manì

Last updated: 10/04/2026

These General Terms and Conditions of Sale govern the offering and distance sale of products marketed through the website www.mani.boutique (hereinafter, the “Website”) by:

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Manì Boutique S.r.l.

Registered office: Via Roma 28, Sassari 07100

VAT No. / Tax Code: IT01580850905

REA: 103773

Share capital: 30.000,00 €

E-mail: amministrazione@mani.boutique

PEC: mani.boutique@pec.it

Telephone: +39 079 231093

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(hereinafter, the “Seller”).

Any user accessing the Website and completing a purchase declares that they have read, understood and accepted these General Terms and Conditions of Sale.

1.1. These General Terms and Conditions of Sale apply to all orders placed through the Website concerning the products offered for sale therein.

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1.2. These terms govern the relationship between the Seller and users purchasing online as consumers, pursuant to the Italian Consumer Code, unless otherwise indicated for purchases made by persons acting for entrepreneurial, commercial, artisanal or professional purposes.

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1.3. These terms must be read together with the Privacy Policy, the Cookie Policy and any other notice or page of the Website referred to during the purchase process.

2.1. “Consumer” means a natural person acting for purposes outside their trade, business, craft or profession, if any.

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2.2. Where the purchaser is not a consumer, different conditions or specific supplements may apply, where compatible.

3.1. The products offered for sale on the Website may include, by way of example:

• new watches;

• used / pre-owned watches;

• watches certified under official brand partner programs, where expressly indicated;

• jewelry;

• accessories and other luxury goods.

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3.2. For each product, the Website provides, where possible, a product sheet containing a description, essential characteristics, any technical specifications, materials, images, price, availability and, where applicable, information on warranty, certifications, aesthetic condition and included accessories.

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3.3. Product images are for illustrative purposes only. Although created and published with the greatest possible accuracy, minor differences may occur compared to the product actually delivered, in particular due to lighting, color rendering of the device used, photographic perspective, production batches, packaging components or included accessories.

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3.4. For used, pre-owned, vintage or otherwise non-new goods, the product sheet may indicate the condition of use, aesthetic and functional condition, any marks, replaced components, missing accessories, available documentation, estimated year, reference number, dimensions, materials and any other relevant element. The customer acknowledges that such goods, by their nature, may have characteristics that are not identical to those of a new product.

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3.5. Any statements relating to authenticity, certification, overhaul, maintenance, commercial warranty or inclusion in official brand programs shall refer exclusively to the products for which such information is expressly stated in the product sheet or in the documentation delivered with the goods.

4.1. Product availability shown on the Website shall be deemed non-binding until the order is confirmed by the Seller.

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4.2. The Seller takes all reasonable measures to update catalogue availability, but cannot rule out temporary discrepancies between physical stock, warehouse, boutique, simultaneous sales, reservations, maintenance activities, technical checks or system updates.

4.3. If, after submission of the order, the product proves unavailable, the Seller shall promptly inform the customer and shall, depending on the circumstances:

• propose an alternative product, with no obligation on the customer to accept it;

• postpone delivery, subject to agreement with the customer;

• cancel the order and refund any amounts already collected.

5.1. All product prices are indicated in Euro and, unless otherwise stated, are inclusive of VAT.

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5.2. Before submitting the order, the customer is shown the total purchase price, including any taxes, shipping costs and any other applicable charges, except for any costs that cannot reasonably be calculated in advance.

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5.3. The Seller reserves the right to change prices at any time. It is understood that the price charged to the customer shall be the one indicated on the Website at the time the order is submitted, save for manifest material errors.

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5.4. In the event of an obvious error in the price, characteristics or availability of a product, the Seller reserves the right not to process the order, promptly informing the customer and refunding any amount already paid.

6.1. In order to make a purchase, the customer selects the desired products, adds them to the cart, fills in the required information and submits the order by following the instructions on the Website.

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6.2. Before submitting the order, the customer is required to carefully verify all data entered, the contents of the cart, the total price, ancillary costs, the delivery address, the payment methods and these General Terms and Conditions of Sale.

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6.3. Submission of the order implies an obligation to pay.

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6.4. The automatic e-mail acknowledging receipt of the order does not in itself constitute acceptance of the purchase proposal, but only confirmation that the order has been correctly received by the system.

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6.5. The sales contract shall be deemed concluded only when the Seller sends the customer a specific communication accepting the order or proceeds with shipment of the product, unless otherwise stated.

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6.6. The Seller reserves the right not to accept orders, even after sending the order receipt confirmation, where legitimate reasons exist, including by way of example:

• product unavailability;

• incomplete, inaccurate or unverifiable data;

• negative outcome of anti-fraud or security checks;

• inconsistencies between the payment account holder, the customer and the recipient;

• impossibility of delivering to the indicated address;

• suspicion of unlawful use of the Website or speculative purposes, unauthorized resale or undisclosed intermediation;

• manifest error in the information published on the Website.

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In such cases, any amounts already charged shall be refunded without undue delay.

7.1. The customer may make payment using the methods indicated on the Website at the time of purchase, such as, by way of example:

• credit / debit card;

• digital payment systems;

• bank transfer;

• other methods expressly indicated during checkout.

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7.2. The Seller shall not apply costs higher than those actually incurred in connection with the use of certain payment instruments, to the extent permitted by law.

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7.3. Card payments or electronic payments are subject to the checks carried out by the relevant payment provider. The Seller does not store the full details of payment instruments where the process is carried out through certified external providers.

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7.4. In the event of payment by bank transfer, the order may be processed only after the actual crediting of the amount due to the account indicated by the Seller, unless otherwise communicated.

8.1. In consideration of the nature of the goods sold and the potentially high economic value of certain products, the Seller reserves the right to carry out security checks and anti-fraud verifications before accepting the order or prior to shipment.

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8.2. In particular, for high-value orders, indicatively above Euro 5,000, or in the presence of risk indicators, the Seller may request, within the limits of applicable law:

• confirmation of the purchaser’s identity;

• confirmation of the billing or delivery address;

• documentation suitable to verify the lawful ownership of the payment method;

• telephone or e-mail verification contact;

• use of a specific payment method among those made available;

• shipment to the address associated with the payment or to another previously verified address.

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8.3. If the customer fails to provide a reasonable response to verification requests within the period indicated by the Seller, the Seller may suspend or cancel the order and refund any amounts already collected.

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8.4. Such checks are carried out solely for the purpose of preventing fraud, misuse of payment instruments, identity theft, fraudulent chargebacks or other unlawful activities.

9.1. The customer is required to provide complete, accurate and truthful invoicing data.

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9.2. Where requested, the invoice shall be issued on the basis of the data provided by the customer. After issuance, any changes may be made only to the extent permitted by applicable tax law.

10.1. The Seller shall deliver the products to the address indicated by the customer in the territories and by the methods specified on the Website.

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10.2. Unless otherwise indicated, goods shall be delivered without undue delay and, in any case, within the period communicated to the customer or, failing that, within thirty days from the conclusion of the contract.

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10.3. The Seller may use specialized couriers, insured shippers, secure logistics services or supervised delivery services, especially for high-value goods.

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10.4. For high-end or high-value products, the Seller may provide, where indicated at checkout or communicated to the customer:

• insured shipping;

• signature upon delivery;

• delivery only to the recipient or an authorized person;

• request for an identity document upon delivery, to the extent permitted;

• impossibility of delivery to lockers, generic pick-up points or addresses deemed unsuitable;

• prior contact to agree the delivery date and time slot.

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10.5. Upon delivery, the customer is invited to verify, as far as possible, that:

• the packaging is intact, undamaged, untampered with and corresponds to the expected number of parcels;

• the product received matches what was ordered.

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10.6. Any obvious anomalies at the time of delivery must be promptly reported to the Seller, without prejudice to the consumer’s mandatory rights.

11.1. In transactions with consumers, the risk of loss of or damage to the goods shall pass to the customer only when the latter, or a third party designated by them other than the carrier, physically takes possession of the goods.

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11.2. If the carrier is chosen independently by the customer and such choice is not offered by the Seller, the risk shall pass to the customer upon delivery of the goods to the carrier, without prejudice to the customer’s rights against the carrier.

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11.3. Ownership of the goods shall pass to the customer only upon full payment of the price, where permitted by law and without prejudice to paragraph 11.1 regarding the transfer of risk in transactions with consumers.

12.1. Except for the exceptions provided by law, the consumer has the right to withdraw from the contract, without giving any reason, within 14 days from the day on which they, or a third party designated by them other than the carrier, acquire physical possession of the goods.

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12.2. In order to exercise the right of withdrawal, the customer must notify the Seller of their decision by means of an explicit statement sent to the contact details indicated in these Terms, or by means of any form or procedure made available on the Website.

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12.3. The customer may use the standard withdrawal form, where available, but is not obliged to do so.

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12.4. In the event of withdrawal, the customer must return the goods without undue delay and, in any case, within 14 days from the date on which they communicated the withdrawal.

12.5. The customer shall bear the direct cost of returning the goods, unless the Seller has expressly indicated that it will bear such cost or has failed to inform the customer that such cost is to be borne by the customer.

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12.6. The Seller shall reimburse all payments received from the customer, including any standard delivery costs applied, without undue delay and in any case within 14 days from the communication of withdrawal; the Seller may withhold the refund until it has received the goods or until the customer has supplied evidence of having sent back the goods, whichever is earlier.

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12.7. The refund shall be made using the same means of payment used by the customer for the initial transaction, unless otherwise expressly agreed.

13.1. Considering the nature of the products sold, in particular watches, jewelry and high-value goods, the customer is invited to return the goods with the utmost care, using appropriate packaging and, where requested by the Seller, a tracked and insured shipping method.

13.2. The right of withdrawal may not be excluded or restricted solely because of the high value of the goods. However, the customer shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

13.3. During inspection of the returned goods, the Seller may verify, by way of example:

• the integrity of the goods;

• correspondence with the product shipped;

• the presence of box, outer box, cards, certificates, seals, tags, accessories, additional links, booklets and any other item delivered with the product;

• the absence of damage, impacts, marks, alterations, unauthorized openings, tampering or component substitutions;

• consistency of serial numbers, reference numbers, documentation and other identifiers.

13.4. The possible absence of original packaging, accessories or documentation, as well as use of the goods beyond what is necessary to assess their nature, characteristics and functioning, may result in a reduction in the refundable value, to the extent permitted by law.

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13.5. The Seller recommends that the customer not remove or alter any warranty seals, identification labels or security devices unless strictly necessary to inspect the goods. It is understood that the mere reference to seals or tags cannot exclude the right of withdrawal granted by law.

14.1. The right of withdrawal is excluded in the cases provided for by applicable law.

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14.2. By way of example, withdrawal may be excluded for:

• goods made to the consumer’s specifications or clearly personalized;

• sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery, where applicable;

• other cases expressly provided for by law.

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14.3. Unless otherwise provided by law, the mere fact that a product is luxury, high-value, rare, collectible or subject to market fluctuations does not automatically exclude the right of withdrawal.

15.1. Towards the consumer, the Seller shall be liable for any lack of conformity existing at the time of delivery of the goods which becomes apparent within two years from that time, under the terms and remedies provided by applicable law.

15.2. In the event of a lack of conformity, the consumer shall be entitled to the remedies provided by law, in accordance with the order, conditions and limits set by the applicable rules.

15.3. For used goods, where permitted by law and provided that it has been expressly agreed with the consumer, the duration of the Seller’s liability and the period for enforcing remedies may be limited to a period of not less than one year.

15.4. If the Seller intends to rely on the option referred to in the preceding paragraph, such limitation must be expressly indicated in the product sheet and/or in the contractual documentation relating to the individual used item.

16.1. Any commercial warranties offered by the manufacturer, the brand or the Seller are additional to and do not replace or limit the legal guarantee of conformity to which the consumer is entitled.

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16.2. The conditions, duration, territorial scope, activation methods and limits of any commercial warranties are those indicated in the relevant documentation delivered with the product or published in the product sheet.

17.1. Used products may show normal signs of use, wear, patina, previous servicing, compatible replacements or other elements consistent with the nature of the goods and with what is declared in the product sheet.

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17.2. For such goods, the customer is required to carefully read the product description, the notes on the condition of use, the available documentation and any exclusions or clarifications reported by the Seller.

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17.3. The Seller describes used or pre-owned goods according to standards of good faith and reasonable accuracy, it being understood that slight perceptive or evaluative differences do not automatically constitute a lack of conformity.

18.1. This article applies exclusively to products expressly sold by the Seller as Rolex Certified Pre-Owned.

18.2. Unless otherwise indicated in the product sheet or in the documentation delivered with the goods, a watch sold as Rolex Certified Pre-Owned is offered within the relevant official brand program, with the characteristics and according to the standards declared by that program.

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18.3. Where provided by the applicable official program, such watches may be accompanied by a dedicated seal, a specific warranty card and a two-year international warranty starting from the date of purchase, according to the terms established by the brand.

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18.4. Any commercial warranty associated with the Rolex Certified Pre-Owned program is additional to the consumer’s mandatory rights under the law.

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18.5. Any specific conditions required by the brand, insofar as compatible with applicable law, may be communicated in the product sheet, in the order confirmation or in the accompanying documentation.

19.1. The Seller shall not be liable for delays or failures caused by force majeure, unforeseeable events, supervening unavailability not attributable to the Seller, interruptions of payment systems, strikes, natural events, actions by authorities, logistical blockages, security events or other circumstances beyond the Seller’s reasonable control.

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19.2. Nothing in these terms excludes or limits the Seller’s liability where such exclusion or limitation is not permitted by law.

20.1. All contents of the Website, including texts, images, photographs, trademarks, logos, layout, graphic elements, videos and product sheets, unless otherwise indicated, are protected by the applicable laws on intellectual property.

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20.2. The trademarks of the brands marketed remain the property of their respective owners. Any reference to such trademarks is made solely for the legitimate purpose of describing and promoting the relevant products.

21.1. Any requests for assistance, complaints or notices may be sent to the following contacts:

info@mani.boutique
+39 079 231093
Via Roma 28, Sassari 07100

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21.2. The Seller undertakes to respond to requests within a reasonable period of time.

22.1. These General Terms and Conditions of Sale shall be governed by Italian law.

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22.2. Consumers habitually resident in another Member State of the European Union shall in any event retain the benefit of any more favorable mandatory provisions of the law of that State.

23.1. Any dispute relating to the interpretation, validity, performance or termination of these General Terms and Conditions of Sale, where the customer is a consumer, shall fall under the jurisdiction of the court of the consumer’s place of residence or domicile, if located in the territory of the Italian State.

23.2. In cases where the customer does not qualify as a consumer, exclusive territorial jurisdiction shall lie with the Court of Sassari, unless otherwise required by mandatory law.

24.1. The consumer may also make use, where the relevant conditions are met, of out-of-court dispute resolution procedures provided for by applicable law.

25.1. The Seller reserves the right to amend these General Terms and Conditions of Sale at any time.

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25.2. Any amendments shall take effect from the date of publication on the Website and shall apply only to orders concluded after that date.